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Returns

Returns Policy for Econsumption 

 

If you need to return an item, or items, for whatever reason providing it is within the returns period, then using eConsumptions advanced return system is super-easy!

 

STEP 1:

Click on 'My Account' > 'Orders'

STEP 2:

Select the Order

STEP 3:

Request a REPLACEMENT or a REFUND

STEP 4:

Select the item within the order that you want to return

STEP 5:

Pick a valid 'Return Reason' Here are the options:

> Wrong item ordered

> Wrong description online

> Can't make it work

> Manufacturer defect

> Wrong item delivered

> Damaged during shipping

> Other

STEP 6:

In the comments section, write some brief details to accompany the selected reason.

STEP 7:

Click "RETURN" and allow 1-2 business days for confirmation.

 


Seven simple steps. Please return the goods, at your own expense, in suitable packaging which will not allow for damage in transit, preferably using a recorded delivery service, or an insured courier service for larger items. Then label the packaging with the order/invoice number and send it to the company postal address. Once we have possession again of the goods, and we recognise that they have been returned in good condition, please allow 3-5 business days for replacement goods (if that was the option you selected) or 1-2 business days for Paypal to issue a refund to your paypal account or the card you used to make the purchase initially.

Please note however, if the goods were sent using a delivery service that required a signature upon delivery, and no signature was obtained, you cannot complete the returns process and no refund will be given.

Some LED lighting products may strongly recommend you use a qualified electrician to install them, we may be unable to provide a refund if there are problems caused by not using a qualified electrician. Please be aware that there is no warranty set in place for products we sell currently unless stated in the product's description tab. Although we do intend to implement a warranty guarantee in the foreseeable future on a selection of our products, and we will be updating the Terms and Conditions accordingly.


*Returns of upto 30 days on our LED Range.

 

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